Refunds & Delivery

We sell digital downloads rather than shipped physical goods. If something goes wrong with a purchase, contact Billy through our support form so we can help.

Accessing your download

After a successful payment, checkout returns you to a secure order page where your payment is verified before a download is provided. Save your file and keep your order page private. Individual signed download links expire; use the order page to request a fresh link when available.

Missing, damaged or incorrect files

If payment went through but your download is missing, a file cannot be opened, or you received the wrong product, contact us with the product name, purchase date and checkout email. Explain the issue so we can investigate delivery or provide the correct file. Do not send your card number or publish your private download link.

Refund requests

Refund requests are reviewed individually. We consider the circumstances of the purchase, including duplicate charges, delivery problems and whether the product matches its description. Contact us with the details of your request; submitting a request does not guarantee approval.

Any refund that is approved is processed through the original payment provider. Your bank or payment provider determines when it appears on your account. Nothing in this policy limits consumer rights that apply under applicable law.

Items bought from partner retailers

Gear purchased through affiliate links is sold by the linked retailer. Contact that retailer for its returns, delivery and refund process.